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TERMS AND CONDITIONS

Great Lakes Leveling LLC (GLL)

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1. General Acknowledgment

By accepting these Terms and Conditions, the Customer agrees to release and hold harmless Great Lakes Leveling LLC, including its employees, subcontractors, and representatives, from any and all incidentals, damages, and liabilities as described herein.

2. Estimates

Concrete Leveling and Restoration Services include, but are not limited to: Concrete Lifting, Concrete Coatings, Soil Stabilizing, Joint and Crack Sealing, Structural Repairs, Concrete Patching, Full Overlays, and New Concrete.

All estimates are based on observable and accessible conditions present at the time of inspection. While GLL makes every effort to identify existing or potential issues, hidden or underlying problems may exist and may require additional labor, materials, or procedures not included in the original estimate.

GLL retains the right to modify, amend, or withdraw any estimate at any time if previously unknown conditions, safety concerns, or structural limitations are discovered that materially affect pricing or feasibility. All changes must be agreed to by both parties before work resumes.

3. Free Estimates

Great Lakes Leveling LLC provides one (1) complimentary initial estimate per property address as a courtesy.

  • Any additional estimates, reinspection, or expired-estimate requests will incur a $50.00 fee, which may be credited toward the final invoice if the Customer proceeds with the contracted work.

  • All estimates are valid for 30 days.

  • GLL retains the right to review, adjust, or withdraw any estimate that has expired or where on-site conditions have changed.

The Customer acknowledges that free estimates do not constitute a contractual obligation and may not include unseen or hidden conditions.

4. Use of Subcontractors

GLL may subcontract any portion of the work, including but not limited to new concrete installation, coatings, electrical, or specialty services.

5. Limitations on Liability

GLL shall not be responsible for:

  • Landscaping damage

  • Cracks in slabs, floors, or walls

  • Damages caused by the lifting process

  • Pre-existing or undisclosed defects

  • Damages caused by shifting soils, erosion, improper drainage, or flooding

  • Damage to sprinkler systems, underground plumbing, wires, drains, or any hidden infrastructure

In all circumstances, GLL’s liability shall not exceed the total amount paid by the Customer for services rendered.

6. Michigan Construction Lien Law Notice

(Statutory language remains unchanged and applies in full.)

7. Insurance

The Customer shall maintain property insurance for the project area.
GLL maintains General Liability Insurance and Workers' Compensation.

8. Governing Law & Primary Venue

This Agreement is governed exclusively by the laws of the State of Michigan.

9. Deposits

A deposit equal to 20–50% of the total project cost is required to schedule work.

  • Deposits are fully refundable with 48 hours or more notice before the scheduled start date.

  • Cancellations within 48–24 hours may receive a refund of up to 50%, at GLL’s discretion.

  • Cancellations made under 24 hours prior to the start time forfeit the deposit in full.

GLL retains the right to:

  • Withhold all or part of a deposit to cover mobilization, scheduling, administrative, or associated costs.

  • Apply a 6% processing fee to all credit/debit card payments and refunds.

  • Reschedule work at its discretion due to safety, weather, equipment failure, or jobsite conditions without penalty to GLL.

A deposit constitutes a binding reservation of labor, materials, and equipment for the Customer's project.

10. Compensation 

The Customer agrees to pay GLL according to the approved Proposal.

If unforeseen conditions prevent completion of all quoted work, GLL will calculate a fair and reasonable adjustment to the final invoice based on:

  • Work successfully completed

  • Labor and time invested

  • Materials used

  • Equipment usage

  • Safety measures required

  • Portions of the project rendered non-performable due to pre-existing or undisclosed conditions

Because percentage completion cannot always be quantified numerically, GLL retains the right to issue a fair good-faith judgment for final pricing.

11. Unexpected Void Filling 

Subsurface voids may be larger or deeper than observable during the estimate. If unforeseen voids are discovered during the work, GLL reserves the right to continue pumping polyurethane foam to safely fill and stabilize the affected area.

Additional foam used for void filling will be billed at $5.00 per pound, representing additional void-fill expenses, including:

  • Foam material

  • Equipment wear and tear

  • Waste factor

  • Shipping and handling

  • Market fluctuations

This rate excludes labor, travel, mobilization, overhead, or profit.

The Customer acknowledges that voids are unpredictable and agrees to pay for additional void-fill expenses required to complete the stabilization.

12. Invoicing & Payment

Invoices are due immediately upon project completion, unless otherwise agreed.

  • Balances unpaid after 30 days accrue 1.5% monthly interest.

  • Accounts referred to collections may incur legal fees, collection costs, attorney fees, and court costs.

  • If the Customer will not be present on the job date, payment arrangements must be made in advance.

12A. Mandatory Mediation

Before filing any lawsuit or civil action, the Customer agrees to participate in good-faith mediation with GLL.

  • Mediation must be conducted with a mutually agreed-upon neutral mediator.

  • Costs of mediation shall be split 50/50.

  • Mediation shall occur in Michigan, or virtually with mutual agreement.

  • No civil action may be initiated until mediation has been attempted.

Failure to mediate prior to filing suit constitutes a breach of this Agreement.

12B. Legal Venue – 71A District Court 

If mediation is unsuccessful, all civil suits, claims, or legal actions relating to GLL’s work, payment, warranties, or services shall be filed exclusively in:

71A District Court – Lapeer County, Michigan

255 Clay St,

Lapeer, MI 48446

Both GLL and the Customer agree that:

  • Venue is mandatory in Lapeer County

  • Jurisdiction is exclusive to the 71A District Court or the appropriate Lapeer County Circuit Court

  • The doctrines of forum non conveniens and personal jurisdiction objections are waived

13. Visual & Structural Imperfections Disclaimer

Customer acknowledges:

  • Natural low spots may remain after lifting

  • Existing hairline cracks may enlarge during lifting

  • Imperfections from the original installation may become more noticeable

  • GLL’s primary goal is structural repair, not cosmetic perfection

  • Aesthetic perfection may require full slab replacement

  • Customers concerned about appearance should discuss coating system options with their account manager

14. Job Complaints – 48 Hour Requirement

Any complaint, concern, or dispute affecting payment must be submitted in writing within 48 hours of job completion.
Failure to do so constitutes full acceptance of completed work, and non-payment will be treated as breach of contract subject to legal action.

15. Warranties

15.1 Residential Concrete Lifting – 5-Year Limited Warranty

Covers foam performance and settlement correction.
Excludes erosion, flooding, drainage issues, soil movement, or environmental factors.

15.2 Crack & Joint Sealing

  • Silicone: 2-Year Limited Warranty

  • Self-leveling caulk: 1-Year Warranty

Void if disturbed within 48 hours or damaged by tools, plows, or pressure washing.

15.3 Concrete Patching

No warranty is offered.

15.4 Full Overlays

90-Day Limited Warranty.
GLL may seal cracks rather than replace slabs.
If more than two cracks per section occur within 90 days due to workmanship, GLL will replace the section.

15.5 New Concrete – 1-Year Limited Workmanship Warranty

Covers defects in materials and workmanship.

Covered Issues

  • Cracks over ¼ inch caused by workmanship

  • Flaking/spalling affecting more than 20% of a slab due to installation issues

  • Workmanship-related structural defects

Not Covered

  • Cracks under ¼ inch

  • Soil movement, settling, or erosion

  • Weather-related damage or chemical exposure

  • Color variations or aesthetic imperfections

  • Heavy loads prior to curing

  • Subgrade or base failures

Customer Responsibilities

  • Avoid heavy loads for 28 days

  • Avoid de-icing salts 

  • Maintain drainage

  • Seal concrete as recommended

  • Maintain minor cracks as needed for appearance

15.6 Soil Stabilization

No warranty due to environmental variability.

16. Coating Systems (Polyurea, Epoxy & Polyaspartic)

GLL Workmanship Warranty – 5 Years

Covers installation workmanship for 5 years.

Penntek Material Warranty – Limited Lifetime

Valid only if registered by the Customer within 30 days:
https://form.jotform.com/210206985154151

The full Penntek Limited Lifetime Residential Warranty applies and is incorporated herein by reference.

17. Marketing

Customer grants GLL permission to photograph completed work and use images for marketing without compensation.

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